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Shipping / Delivery

DELIVERY TERMS – SOUTH AFRICA

Orders over R500 qualify for free shipping within South Africa – ** within the terms stated below

For orders less than 500 courier charges will apply

All SALE or PROMOTIONAL items will be subject to a standard R75 courier charge regardless of product or total cart value..

Macaroon Collection reserves it right to use their preferred courier service depending on your location.

To ensure that your goodies get to you safe and sound (and on time), Macaroon Collection makes use of door-to-door courier (main centres) or Postnet-to-Postnet courier (outlying / regional areas) services. We do not use the SA Postal service. You will be notified upon dispatch of your order and rest assured - we can track your packaged every moment as it makes it way to you.

Main centres are classified as:

  • Gauteng - All cities and towns within
  • Free state – Kroonstad, Welkom, Bloemfontein
  • KwaZulu-Natal – Ladysmith, Pietermaritzburg, Durban (and surrounding suburbs), Richards bay, Port Shepstone
  • Limpopo – Bella Bella, Polokwane
  • Mpumalanga – Witbank, Middelburg, Nelspruit
  • North West – Brits, Rustenburg, Potchefstroom, Klerksdorp
  • Western Cape – Cape Town and surround suburbs, Stellenbosch, Somerset West, George
  • Northern Cape – Kimberly
  • Eastern Cape – Port Elizabeth, East London,

All other towns and cities are classified as regional areas and will be sent to the closest Postnet.

Farm addresses and rural areas will also be sent to the closest Postnet

Should you live within a farm or rural area and would like the courier to deliver to your door, please select this option in the checkout process – please note additional charges will apply for this service.   

Courier fees are subject to change due to supplier charge increases. Correct courier fees will be reflected on your invoice.

Date of dispatch vs. Courier lead time

Subject to stock availability with suppliers and receipt of payment, orders will be processed within 7 working days and handed over to a courier company for delivery (i.e. date of dispatch)

You will be notified once the order has been dispatched and a reference number will be given to you. Orders will take approximately 3-4 working days from date of dispatch (i.e. Courier lead time).

Macaroon Collection used the services of reputable courier services to ensure the timeous delivery of your order. However, unforeseen circumstances may cause delays. Should these circumstances arise, Macaroon Collection will ensue its best efforts to get your order to you, however we cannot be held liable for such delays.

Please provide for extra delivery time over public and / or religious holidays.

Delivery will not be made with cash orders – cash ordered are stickily conducted on a customer collection basis only

Please ensure that the delivery address is correct. If the address is not a postal but a physical address, make sure that someone will be available to receive the order at all times (work address). If the courier is unsuccessful in his attempt to deliver the ordered goods and the order is returned to Macaroon Collection, you will be charged an additional handling fee.

Macaroon Collection does not take responsibility for stolen items, late deliveries or damage caused during the courier of the items. We will ensure that the order is packaged is wrapped as best as possible.

Should you wish to use your own courier services to collect your order from Macaroon Collection, we will gladly assist. No refund or rebate will be provided for the courier charges should you opt to use your own courier services. Furthermore, we do not take responsibility what so ever for the order once the courier service has collected the items. Missing or stolen items, late deliveries or damage caused during the courier of the items with not be subject to replacement or refund.

 

DELIVERY TERMS - INTERNATIONAL

International delivery to neighbouring countries can be arranged as Macaroon Collection is a licensed exporter.

We ship to the following countries

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Angola

Botswana

DR of Congo

Lesotho

Mauritius

Namibia

Swaziland

Tanzania

Zambia

Australia

 

New Zealand

 

Canada

USA

United Arab Emirates

 

Maldives

Belgium

Croatia

Cyprus

Czech Republic

Finland

France

Greece

Italy

Netherlands

Portugal

Spain

Switzerland

United Kingdom

Austria

Denmark

Germany

Ireland

Norway

Poland

Sweden

 

The delivery / shipping charge is worked out by calculating the size and weight of the order.

Macaroon Collection does its best to ensure that the website calculates the shipping charges correctly – however we reserve the right to charge additional shipping fees post purchase should the combine total order be more than the calculated charges at checkout. You will be contacted should this be the case.

Standard dispatch times apply.

Please note the production time on any MADE TO ORDER products

Subject to stock availability with suppliers and receipt of payment, orders will be processed within 7 working days and handed over to a courier company for delivery (i.e. date of dispatch)

You will be notified once the order has been dispatched and a reference number will be given to you. Orders will take approximately 10-14 working days from date of dispatch (i.e. Courier lead time).

 

Please be aware that any VAT and customs will be paid for by you on receipt of the goods.

Customs and duties are sadly out of our control and are determined by the customs officers and laws in the country to which the product is being shipped.

You will be contacted by an agent from the delivery company to finalise customs and VAT payments as well as any other handling fees which might be applicable, before the goods can be delivered.

Macaroon Collection cannot be held responsible for the VAT and Customs charges that are payable, as these charges are out of our control and are determined by the customs office in your country.

Please note that your invoice will not show South African VAT.

Please note our international returns policy